What information we collect from your callers

When a patient calls and we capture their details, Dialexa collects their name, phone number, reason for enquiry, and preferred appointment time. This information is sent directly to your clinic for follow-up.

Your data drives better patient care, not marketing lists

When a patient calls and we capture their details, we send that information directly to your clinic so you can follow up and book the appointment. We never sell, share, or use patient data for marketing purposes.

Your patient data is secure with Dialexa

We protect every patient detail with enterprise-grade encryption and secure UK-based servers. Dialexa complies fully with UK GDPR, ensuring your clinic meets all regulatory requirements.

Third-party services we use

Dialexa uses trusted third-party providers for telephony and automation services to capture and process your patient data. These partners are bound by strict data protection agreements and UK GDPR compliance requirements.

How long we keep your patient data

Dialexa retains patient information only for as long as necessary to deliver our service and comply with UK law. Once your clinic no longer needs the data, we securely delete it.